This is a facilitation game that I started during my workshops where people try to visualize their flow and improve it.
It uses the PLöRK (play&work) approach based on Cynefin and Scrum.
1 white board or a large panel
pencils or surliners
large sticky notes (4 in x 6 in) (! use bright colors)
small sticky notes (pink)
small sticky notes (light green)
- draw the starting point “A” a the left side of the white board
- draw the ending point “B” at the right side
- write in a corner (ex. upper left) the question: “Please tell me how is your selling procedure? From customer contact till delivery.”
How the technique works:
- The moderator ask to the people to draw individually during 10 minutes on sticky notes how the procedure is seen by each of them. One note per step!
- Time-box this operation.
- Let the people place on the board each notes from “A” to “B” on the board and help them to comment: “I place this here because I think that…”
- When the placement is done. Invite the attendees to face the board and let them improve and discuss on the designed process.
- Ask them if they agree on the work done.
- Give them a time-box of 15 minutes to consolidate it by regrouping topics, skip overlapping.
- Give them 10 more minutes to link each topics together.
- Make a review of the work done.
- Now tell if that this whole “stream” has a value of 1.000 points, use “pink” sticky notes to value each topics regarding “their earned value” (where they got the cash!). Duration: 30 minutes.
- When it’s done. Do the same with the green sticky notes and ask where their customer should get the cash! Duration: 30 minutes.
- This game is based on value stream mapping and Gemba walk from Lean.
- Starting with a Simple question
- The individual vizualisation highlight the “how I see it” (Cynefin Chaotic state)
- The collective consolidation helps the people to have a consensus on the stream (Cynefin Complex)
- The “Win” state is where the people use the “pink” notes and discuss where they earn value for themselves.
- The “/Win” state is where the people needs to understand where the customer get the value.
- The “Win/Win” emerges during the discussion in the group where the gap becomes highly visible.
- The attendees can start to review their stream to have a Win/Win situation.
- How is my day! Use the same approach but from awaking to abed.
- Agile vs Traditional! Use the same example.
- Quality gaps! Use this example with pink post-its highlighting value creation and green for quality problems.